Frequently Asked Questions

At United Restoration, we understand the confusion and stress that each of our clients face when disaster strikes. We also understand that each situation calls for a unique plan of action, depending on the circumstances and property type. Below are a few questions that clients often ask. Understanding these questions and answers below should better acquaint you with preparing for, and dealing with, disaster.

My home, building or facility has had an emergency. Who do I call?

Whenever disaster strikes, the first priority is to ensure that everyone in the building is safe. Should there be a safety issue that raises concerns, it is imperative that the building be evacuated and 911 is called.

After the situation has been stabilized, damage mitigation should begin as soon as possible as to prevent additional damage. United Restoration’s 24 Hour Emergency Response Team should be called at 954-979-8500.

Given that we are proudly locally owned and operated, all of our team members that have been trained to deal with emergencies. Our local agents will request basic damage and contact information, and at the same time – our Emergency Response Team will begin the immediate process of rushing to your property. If your property does not require an immediate emergency response, we will make arrangements that fit your schedule for a free, on-site inspection and damage assessment. If you plan on filing an insurance claim, your insurance carrier should be reach as well to open a claim so United Restoration can work directly with your insurance company to expedite the process.


How long will it take United Restoration to respond to my emergency?

On average, we have succeeded in responding to all emergencies within 10 minutes. Unlike our national competitors that estimate 1-2 hour responses, choosing a company like United Restoration that is locally owned and operated can be the difference between a minor loss and a total loss. Response times may vary depending on traffic conditions, weather, and other unforeseen events.


Why do I need to sign a work authorization form?

Before any work on your property can begin, one of our team members will ask you to sign a work authorization form. This form is crucial as it gives United Restoration permission to perform work in your building or facility. No work can begin until our clients have signed our work authorization forms.


How do you set your rates?

Property restoration rates are industry wide set rates that are calculated and produced by using advanced software such as Xactimate. None of our rates are arbitrary, and often it will require our team to work together with the on-site technicians to evaluate detail by detail, exactly what kind of work will need to be done. This is often done after the emergency phase, and you will be informed every step of the way. We have succeeded in always offering the most cost-effective options to all of our clients.


Will my insurance company cover me for your services?

United Restoration has great relationships with many insurance carriers because of our proven track record of providing honest and transparent billing and estimates for every project. Additionally, we only use Xactimate for estimating as it is the accepted estimated program for the majority of insurance carriers, which allows for ensuring industry-wide pricing and the quickest insurance claim resolution. If you are covered for water damage, and or mold coverage, in your policy, then there should be no challenges in getting your insurance carrier to cover our services. If you don’t have insurance, we provide all out-of-pocket clients the most cost-effective pricing as well.


Who performs the work? Will you subcontract any of the work?

All of United Restoration’s cleaning and restoration services are performed by highly trained and certified in-house technicians. This allows us to work with a team that we trust to represent us to enter our client’s homes and buidling, while performing work that accurately reflects our standards.

Work will only be subcontracted by a United Restoration approved vendor when a project requires electrical, plumbing, HVAC, carpentry, demolition or reconstruction.


What is the United Partner Program, and how can my company join?

United Restoration works with many companies and organizations as their preferred restoration company. When your company becomes a United Partner, you receive priority response to all emergencies, as well as a dedicated account manager to handle all of your claims and losses. To become a partner, call us at 954-979-8500.