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Leadership

profile picture of rafael cohen
  • SBEP – Jim Moran Institute for Global Entrepreneurship; Florida State University College of Business
  • 20+ years of experience
  • IICRC Certified
  • NAERMC Certified
  • OSHA Certified 29 CFR 1910.1030
  • State of Florida Licensed Mold Assessor and Remediator: MRSR362 and MRSA1940

Rafael Cohen | Chief Executive Officer • Principal

As a former Officer of the Israeli Defense Forces, Rafael's approach to management and leadership has been influenced by years of experience commanding his brigade. Since founding United Restoration in 2006, Rafael has built one of Florida's preeminent disaster recovery and remediation firms by virtue of his unwavering commitment to providing clients with honest and reliable services. Today, Rafael's strengths in building successful teams and strategic planning for large losses shines through every facet of the organization's operations. Considered by many as an unconventional CEO, Rafael takes a hands-on approach to management and spends 75% of each work week out in the field with his employees ensuring that clients are consistently receiving a standard of service that is unmatched by any other company in the state.

Rafael has managed hundreds of large loss commercial and government disaster recovery and remediation projects for over two decades. He has diversified experience in all phases of disaster recovery and remediation, including storm and hurricane disaster restoration, water damage restoration, mold remediation, fire and smoke damage restoration, and biohazard remediation. He is a Florida licensed mold assessor and mold remediator and holds industry certifications from organizations including the Institute of Inspection Cleaning and Restoration Certification, the National Association of Environmentally Responsible Mold Contractors, as well as the Occupational Safety and Health Administration.

profile picture of lisa cohen
  • B.A. English Literature – University of Haifa
  • SBEP – Jim Moran Institute for Global Entrepreneurship; Florida State University College of Business
  • Malcolm Bridge Certified Manager of Quality and Organizational Excellence
  • 20+ years of experience
  • NAERMC Certified
  • Proficient in Xactimate

Lisa Cohen | Chief Operating Officer • Principal

As co-founder and Chief Operating Officer of United Restoration, Lisa is an accomplished executive with decades of experience in successfully designing and implementing United Restoration's business operations. Through her oversight and leadership of the organization's strategic planning and operational success initiatives, Lisa has played a key role in United Restoration becoming one of the leading disaster recovery and remediation firms in Florida. Today, Lisa oversees the organization's enterprise and government client accounts which include universities, state and local governments, and school districts throughout Florida.

Lisa's success is a result of her extensive knowledge of government purchasing and facilities management requirements and methods of operations. To that end, she is committed to ensuring the faithful performance of United Restoration's government contracts by providing clients with effective communication, ensuring FEMA compliant recordkeeping, triggering immediate response after a disaster, and facilitating proper business continuity priorities for each affected site.

jordan cohen profile
  • J.D – Emory Law '20
  • B.A. Business – NYU '15
  • Experience overseeing the firm’s legal and regulatory compliance and obligations under a large portfolio of government contracts
  • NAERMC Certified
  • State of Florida Licensed Mold Assessor and Remediator: MRSR2801 and MRSA2606

Jordan Cohen | Director of Business Development • Principal

As Director of Business Development, Jordan leads all of United Restoration's government contracting activities and strategic partnerships. In his role, he oversees the organization's compliance with federal, state, and local laws and regulations, and ensures satisfactory performance of contractual obligations within each of the organization's government contracts. With extensive knowledge of the federal laws, regulations, and executive orders associated with FEMA's disaster assistance for states, Jordan oversees compliance with the requirements under 2 C.F.R. § 200.326 and 2 C.F.R. Part 200, Appendix II, relating to disaster recovery, reimbursement, and contractor obligations.

Jordan graduated from Emory University School of Law in May 2020, where he earned his Juris Doctorate—with Honors—and a Certificate in Transactional Law. Most recently, he worked at The Coca-Cola Company in Atlanta, GA as a Legal Extern supporting the Assistant Corporate Secretary and Securities Counsel.

Our Story

Rafael and Lisa Cohen founded United Restoration in 2006 as a full-service disaster recovery and remediation company to pursue their dream of serving their community and the state of Florida. Since their move to Florida in 1988, the husband and wife duo experienced the catastrophic effects of dozens of hurricanes, and in the early 2000s the two began their journey into the restoration industry. After years of experience, the two were ready to open their own business––a business that was built on a foundation of honesty, transparency, and unmatched quality.

 

Headquartered in Pompano Beach, Florida, United Restoration has grown to become the leading family-owned disaster restoration and biohazard cleanup firm in Florida. Today, United Restoration is owned and managed by Rafael, Lisa, and their son Jordan, and has established an unbeatable reputation as the restoration company for the government sector.

 

As Florida's leading Disaster Restoration and Biohazard Cleanup firm, state and local government agencies, universities, and healthcare facilities throughout Florida have trusted United Restoration as their partner in disaster recovery and Remediation based on their industry-leading expertise and experience serving the public sector. By having a partner like United Restoration, clients have 24/7 access to an industry leader in Disaster Restoration and Remediation at the best value.

In addition to disaster recovery and remediation, United Restoration's Biohazard Response Division is trusted by state and local government agencies to perform COVID-19 Disinfection. United Restoration is one of a select few companies in the state that is both EPA-certified and licensed with the Florida Department of Health performing COVID-19 sanitization. United Restoration adheres to all OSHA regulations, is certified by the IICRC (Institute of Inspection Cleaning & Restoration Certification) and strictly follows the most state-of-the-art procedures when it comes to disease and virus disinfection.

 

With a focus on government, healthcare, and hospitality clients, United Restoration is one of the only companies in Florida that is uniquely prepared with the resources necessary, and a highly trained in-house Biohazard Response Team large enough, to service large-scale projects. Past remediation project sizes range from 750,000 square foot office towers, to 25-story buildings, as well as hospitals and entire surgical centers that have required services to be performed quickly enough to return to normal business operations—all without compromising on the quality or effectiveness of service.

As a government contractor, all of United Restoration's Biohazard Responders are required to pass Federal and State Background Checks with the Florida Department of Law Enforcement. Furthermore, United Restoration is one of the only companies in the state running a non-franchised—solely company-owned—operation, which allows for consistent quality and accountability that is unmatched by any other disaster recovery and biohazard cleanup firm in the state. Through United Restoration's single-source model, they provide full management of projects from assessment and remediation, while providing transparency of costs, and on-site response times of less than 9 hours throughout the entire State of Florida. Because of United Restoration's strategic partnerships, the company has the ability to secure critical resources in times of catastrophe.

 

Through the company's state-of-the-art technology systems, United Restoration provides an unmatched level of quality recordkeeping and communication between the field supervisors, technicians, the corporate office, and account managers, as well as the end client.

 

United Restoration's statewide coverage allows the organization to provide its services to state agencies, universities, healthcare facilities, local law enforcement agencies, school districts, counties, and cities throughout the State of Florida. United Restoration's staff is ready to respond throughout all hours of the day and night, all year round. This includes responding to indoor air quality and mold remediation projects, as well as hurricane, flood, and fire/smoke damage requests.

Understanding what it means to treat every client like family is at the core of United Restoration's business. Honesty, integrity and passion is what keeps United Restoration's team working together as a family, and the peace of mind that clients have in knowing that they will be treated with the upmost care and dignity is what the organization strives for.

We specialize in commercial and residential emergencies, including leak detection and prevention, emergency water extraction and dry-out, mold remediation, storm and flood recovery, in addition to fire and smoke restoration. Our credentials, training and extensive experience have enabled us to become an industry leader in protecting, recovering and restoring thousands of residential and commercial properties throughout Florida.

With over 1,200 satisfied clients, our passion is helping families and business owners, alike, to find peace of mind in knowing that they are in good hands. United Restoration works directly with your insurance company while employing sophisticated equipment and technicians capable of responding to urgent requests, any time of the day or night, in order to stabilize damage at any stage.

Our United Blue color stands for trust, dependability, strength, and hygiene; qualities we guarantee to deliver to you, 24/7.

When Considering United Restoration – remember:

  • United Restoration specializes in restoration services for both commercial and residential structures, including leak detection, water extraction, structural drying, mold remediation and smoke and fire restoration.
  • United Restoration is available 24 hours a day, 7 days a week, and 365 days a year for all of your restoration needs. In most cases, we respond to your emergency within 10 minutes – any time of the day or night.
  • United Restoration offers almost 30 years of combined experience and expertise. United Restoration trains all of its team members and specialist to the highest level of industry standards so you can trust that your property is in good hands.
  • United Restoration will document your loss and keep you fully informed during every step of the process, while using years of insurance claims experience to work alongside you and your insurance company to obtain the best possible result in the shortest amount of time.
  • United Restoration will meet with your insurance adjuster, onsite, at your convenience, free of charge.
  • United Restoration‘s first priority is to protect, preserve and restore your property to ensure that the work is done correctly the first time and you are completely satisfied.
  • United Restoration will conduct a thorough assessment of your property damage to develop the best plan of action in order to protect and restore the integrity of your home or business.
  • United Restoration proudly adheres to all OSHA and IICRC standards, including the Institute of Inspection, Cleaning and Restoration 500 Standard for professional  restoration and IICRC 520 Standards for mold remediation.
  • United Restoration utilizes the latest state-of-the-art diagnostic and restoration equipment, including FLIR Thermal Imaging cameras.
  • United Restoration is fully bonded, licensed and insured (Including General Liability, Worker’s Compensation and all required State Licenses)
  • United Restoration works alongside the largest property management companies and commercial property tenants to ensure the least amount of down time.
  • United Restoration provides free evaluations, initial consultation and is the industry standard.
  • United Restoration will work around the clock to get the job done, right!
  • United Restoration provides a 100% Customer Satisfaction Guarantee.

IICRC Certified Firm

As an IICRC Certified Firm, United Restoration upholds the most advanced standards of concepts and procedures when it comes to cleaning, inspection and restoration.

The IICRC is an American National Standards Institute member, an organization responsible for overseeing standards and acts as a watchdog for standards development and conformity throughout the United States.

Click here to view IICRC Certification

institution of inspection, cleaning, and restoration certification logo

Certifications & Skills

United Restoration upholds IICRC S500 protocols and procedures for Professional Restoration. We use state-of-the-art dehumidification and monitoring equipment, along with highly-trained personnel to provide effective results and eliminate environmental concerns. Our team utilizes FLIR infrared technology to ensure effective detection of moisture.

  • IICRC Certified/Training: Water Damage Restoration, Applied Microbial Remediation
  • Federal & Local Background Checked Technicians
  • Applied Structural Drying
  • National Air Duct Cleaning Association (HVAC sub-contractor)
  • OSHA Safety Training
  • Cloud-based Mobile App Documentation and Record Keeping Software
  • Xactimate Estimating
  • Project Management
  • Fire & Smoke Restoration
  • Moisture Control
  • HVAC Decontamination and Cleaning
  • Microbial/Mold Remediation
  • Contents Manipulation/Pack-out
  • Biohazard Sanitization
  • Turn-key Large Loss Operating Procedures

United Restoration Partner Program

United Restoration is qualified to restore your properties to rigorous LEED and FEMA standards, and is here to be your partner for all your commercial and residential property restoration needs.

All United Restoration Partners Receive:

24/7 Emergency Services

Dedicated Account & Insurance Claims Representative

Priority Response for All Disasters

Choosing United Restoration as your recovery partner will give your business immediate access to an entire team of highly experienced professionals and recovery technicians that will deliver effective and efficient solutions to your business, 24/7.

United Restoration provides services to clients in our Partner Program throughout the State of Florida.

To become a United Partner, call us at (844) 979-8500 or email at us help@uroffl.com

Download our Partner Handbook.